Everything about getting Prime Biome to your door and, if needed, back to ours.
Orders placed before 2pm ET on a business day are picked the same day; everything else ships the next business day. Once your parcel leaves our Asheville fulfillment center, average U.S. delivery is 3 to 6 business days depending on your state.
| Bundle | Shipping | Typical delivery |
|---|---|---|
| 1 bottle | $9.99 standard | 3-6 business days |
| 3 bottles | FREE | 3-6 business days |
| 6 bottles | FREE | 3-6 business days |
When your order ships you'll get an email with a tracking link. If it hasn't arrived within 24 hours of ordering on a business day, check your spam folder, then email orders@primebiomeofficial.com with your order number and we'll resend it.
We currently ship across the United States, including Alaska, Hawaii and U.S. territories (delivery to those regions may take a few extra days). At this time Prime Biome on this site is offered for the U.S. market only.
Prime Biome is covered by a 60-day money-back guarantee, opened bottles included. Email support for a return address before sending anything back; you cover return postage and we refund the purchase price once your parcel arrives. The full walkthrough is on the guarantee page and the formal terms on the refund policy page.
If something arrives damaged or you received the wrong bundle, email orders@primebiomeofficial.com within 14 days with a photo and your order number. We'll make it right at no cost to you.
